Returns & issues
Missing or wrong items
What to do if your bag is short or contains the wrong product.
Updated 2026-07-01
- Step 01Compare the delivered items to your order receipt.
- Step 02Take a photo if something is damaged or incorrect.
- Step 03Contact the shop quickly with your order number.
- Step 04Ask whether they can resend, swap, or refund.
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Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.