Payments
Payment failed — what next?
Recover from a cancelled, timed-out, or declined M-Pesa attempt.
Updated 2026-07-01
- Check you have enough M-Pesa balance.
- Confirm you entered a Safaricom number.
- Try the payment again — do not send money to a till number unless the shop instructs you.
- If money left your account but the order failed, contact the shop with the M-Pesa code.
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Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.