Payments
Understand payment status
What pending, paid, and failed mean on your order.
Updated 2026-07-01
- Pending — waiting for M-Pesa confirmation.
- Paid — the shop received payment confirmation.
- Failed — the prompt was cancelled, timed out, or declined.
Only paid orders should move into packing. If status looks wrong, share your M-Pesa SMS with the shop.
Related articles
Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.