Delivery
What if my order is late?
Steps to take when delivery takes longer than expected.
Updated 2026-07-01
- Step 01Check the order status in your account.
- Step 02Confirm your phone is reachable.
- Step 03Contact the shop with your order number and delivery address.
- Step 04Ask for an updated ETA or pickup option if available.
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Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.