Orders & tracking
Cancel or change an order
What to do if you need to edit items or cancel before delivery.
Updated 2026-07-01
Once a shop starts packing, changes may not be possible. Contact them as soon as you notice a mistake.
- Step 01Check the order status in your account.
- Step 02If it is still pending, contact the shop with your order number.
- Step 03Ask whether they can cancel, swap an item, or update the address.
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Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.