Returns & issues
Contact the shop
Reach the merchant who fulfilled your order — not the Kiosk platform team.
Updated 2026-07-01
For order problems, always contact the shop first. They have your stock, rider, and payment details.
- Use the phone or WhatsApp listed on the storefront if available.
- Include your order number, delivery address, and M-Pesa code.
- For platform account issues on kiosk.ke (not a shop order), see the Help contact section.
Frequently asked
- Can Kiosk refund me directly?
- No. Payments go to the merchant. The shop must process refunds and replacements.
Related articles
Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.