Sign in Get started

Online shoppers

Returns & issues

Missing items, wrong orders, and contacting the shop.

Missing or wrong items
What to do if your bag is short or contains the wrong product.
Request a refund or replacement
How refunds work when you ordered through a Kiosk shop.
Contact the shop
Reach the merchant who fulfilled your order — not the Kiosk platform team.

Still need help with an order?

For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.

Email support@kiosk.ke Start selling on Kiosk