Orders & tracking
Track your order
See whether your order is confirmed, packing, or on the way.
Updated 2026-07-011 min read
After checkout, your order appears under Account → Orders (wording may vary by shop).
- Confirmed — the shop received your order.
- Preparing — items are being packed.
- Out for delivery — a rider is on the way (if the shop offers delivery).
- Completed — delivered or collected.
Related articles
Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, message Kiosk support.