Orders & tracking
Track your order
See whether your order is confirmed, packing, or on the way.
Updated 2026-07-01
After checkout, your order appears under Account → Orders (wording may vary by shop).
- Confirmed — the shop received your order.
- Preparing — items are being packed.
- Out for delivery — a rider is on the way (if the shop offers delivery).
- Completed — delivered or collected.
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Still need help with an order?
For delivery, refunds, or missing items, contact the shop you ordered from first. For platform account issues, email Kiosk support.